Why You Should Believe in Ebay Customer Service

If you are interested, or are already running an eBay business, then you will need to understand that people still expect great ebay customer service even though you are ‘just a seller’ conducting online auctions. When a buyer completes a transaction with you and receives quality customer service, they will more than likely complete the following: they will provide you with great feedback, and will probably look at other auctions that you may have as an ebay seller that they can purchase from. If you are wanting to make ebay your place to make lots of cash, then you will need to understand that it is not to be treated as an auction site, but as a business that you will profit from.

Owning a brick and mortar business has the same view in the treatment of customers, as you wouldn’t want to keep potential customers standing at a counter waiting for you, would you? You would want to produce a product or service that they wanted and you would want to be helpful and respectable towards them too.  You would also do everything in your power to guarantee that they could become loyal and returning customers to your establishment for years to come. Bending over backwards to make sure that their experience of buying from you was pleasurable would be a key goal and this experience would make both yourself and them happy and enriched. Why should you accept giving any less of a service to your customers on eBay auctions?

4 Steps to maximise your ebay Customer Service Standard

1. First, you will need to act quickly when one of your auctions ends.  You should contact the winner and congratulate them. Describe the item they have won and how it will be shipped to them, even if the description was on the auction it is best to do this as a standard. Remind them what their winning bid amount was and provide them with payment options and instructions, and let them know when the item will be shipped to them.



2. End your email to the winner by thanking them for their participation in the auction, and you could also tell them of other auction that you have pen that they may be of interest in – make sure these have some relevancy to the person and their purchase though, as they may just ignore the auctions if they aren’t relevant to what they have just bought.  For example, if they bought a cell phone from you and you have accessories for that cell phone (or others), then you should consider this as a relevant and related auction. You will need to think of the ebay auction winner as a customer to your ebay business and that you are having a discussion with them at your counter in your brick and mortar store.
3. As soon as the payment and shipping details have been completed you should contact the buyer again. At this stage you will need to let them know that the item they won from you has been shipped, and you will need to give them the exact date and time – as well as the expected date that it will be delivered to them. During this message, you should let your ebay customer know that should they have any questions or problems that they can contact you through the eBay site. Should they contact you after this stage then make sure that you reply to them as quickly as you can, as you will need to be sure they are happy with their purchase – if this means a return of the goods and a full refund, then some times this has to happen.
4. Yes, you should be flexible and open to refunding you ebay customers, and if you decide to issue a refund then this should be done as promptly as possible. Of course, you should expect that the item to be returned to you by the buyer at your expense before you issue the refund, but once the item is received by you, you should then issue a refund as soon as possible.  Great Ebay Customer Service just makes good business sense!